Tenant help & reporting

For tenants and residents of properties maintained by Fixly. Report a heating fault or change your gas safety inspection appointment. It takes about two minutes.

Safety check first

Before anything else, we need to rule out a gas emergency.

Can you smell gas, or is a carbon monoxide (CO) alarm sounding?

What do you need?

Choose one to get started.

This is a gas emergency

Stop. Do this now, before reporting anything to us.

Call 0800 111 999 National Gas Emergency Service (free, 24 hours)

Open all doors and windows to ventilate the property.
Turn off the gas at the meter (emergency control valve) if you can reach it safely. Do not enter a cellar or basement to do this.
Put out naked flames. Do not smoke.
Do not touch electrical switches. Don't turn anything on or off.
Make the call from outside the property or from a neighbour's home.

Feeling unwell? Headache, dizziness, nausea or drowsiness can be signs of carbon monoxide poisoning. Get into fresh air immediately and call 999 if symptoms are serious.

Once you have called 0800 111 999 and you are safe, you can still let us know, and we'll arrange any follow-up repair after the emergency engineer has made the property safe.

Your details

Last step: how we reach you and where to come.

Full name

Please enter your name.

Mobile number

Please enter a contact number.

Email (optional) Your landlord, estate or managing agent

Please choose one.

Address & flat number

Please enter your address.

Access notes (optional: entry codes, best times, dog, etc.)

What's the problem?

Pick the closest match.

Please pick an issue type.

Tell us a bit more (optional)

Change your inspection appointment

Your landlord gas safety check is a legal requirement, so we can't cancel it, but we're happy to move it to a time that suits you.

Date currently booked (from your appointment letter, if you have it) Pick a preferred date

Inspections run Monday to Friday, 8am–4pm. Weekends aren't available.

Month

MoTuWeThFrSaSu

Please pick a preferred weekday.

Time of day

Please choose morning or afternoon.

Reason (optional)

Quick boiler check

Have a look at the boiler if it's safe and easy to do. This often tells us exactly what part to bring.

Is the boiler display showing a fault code or flashing light?

What does the display show? Boiler make & model (usually on the front, optional)

Pressure gauge reading (the dial or bar number on the front)

Is anyone in the household vulnerable?

Over 65, children under 5, or a medical condition affected by the cold. This helps us prioritise.

Check & send

We'll come back to you on the number you've given.

Couldn't send just now. Please try again, or call us on 020 8050 0905.

✓

Report sent

Thanks, we've got it. We aim to respond to residents of properties we maintain the same working day, and sooner where someone vulnerable is affected.

If you need us urgently, call 020 8050 0905.